Windows media player 11 keeps crashing xp

I find nothing. Tried a lot of ideas from seaching on how to update, including I have deleted the Update cache and registered all the necessary update dll s including the wups2. Vern Ideas???? This thread is locked.

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Perhaps someone else reading this will take notice. Also, nothing seems to want to install from Microsoft that matters. Everything else seems to think that there is some file or program that has "qued" the computer for a shutdown and restart before any other programs can be installed. If I only knew "HOW" to search for pending file or program udates in my computer I then reinstalled downloaded WMP 11 - double clicked exe file.

Installation looked complete - it opened WMP 11 automatically when installation was complete - and then crashed with blue scree "physical dump" again. One thing that is worrisome - what is this "physical dump" doing?

Dumping what? Dumping where? Before it shuts down, the "physical dunp" starts showing percentage progress! Any additional suggestions? The physical dump is just taking all the stuff in memory related to the crash and writing it to a file somewhere on the hard drive.

Open each of them. The first one should say "started", the second one "completed" or "successful". If there are more than those 2 Windows File Protection messages, you still have a problem that needs to be fixed, so read each error and follow any links to microsoft site for help. Copy down the complete, exact blue screen error message caused by WMP and post it here for review. Hi Ron, Thanks for your help. I will follow up the Microsoft help link.

When I figure out how to copy the Blue screen text, I will do that and post it here. I'm assuming that "physical dump" to somewhere on our hard drive could be why we are seeing our hard drive space dwindling - where can we find that "dump", and can we delete it?

Try using pencil and paper to copy the blue screen info. This will take a few minutes. Then delete. Try WMP again. Hi Ron, Followed your last checkdisk instructions. The digital rights management cache can become corrupt due to a number of reasons like changing of hardware. If you are thinking that re-installing the media player will solve the issue, then you are completely mistaken as the error is not associated with the media player.

The only solution to this problem is to rebuild the DRM digital rights management cache. When you clear this cache, the cache is automatically created on next start up but the problem arises because you have to re-acquire the licenses. If you are lucky enough to have a backup of your licenses in the media player, you can easily retrieve them and build your DRM cache again.

However if you are not that lucky, you will have to go through the following steps:. Step 1 Look for the DRM cache. This directory is usually hidden away from the users. Step 2 When you open the DRM cache, you will find a few files in it.

You can either create a backup for these files or delete them. Place the new licenses in this file. There can be a number of reasons behind Windows Media Player crashes. They just recently decided to go and buy it. Firefox; I believe it is version 11 for Windows XP. BTW you have to be an honorary Member to edit.

That's great, but please understand I was not suggesting that you replace your video card, only the drivers, which is the software used by Windows to identify your hardware and make it work.

Updating the drivers can often fix bugs and errors such as the one you mentioned which is why I recommended it. You need to be a member in order to leave a comment. Sign up for a new account in our community. It's easy! Already have an account? Sign in here. This site uses cookies - We have placed cookies on your device to help make this website better.

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